Refund policy
Refund & Return Policy
Thank you for shopping with XOXOPOP!
We want you to love your purchase — here’s how we handle returns, exchanges, and issues.
Digital Products
All digital downloads (including templates, printables, and files) are final sale.
Because of the instant delivery nature, I can’t accept returns, exchanges, or cancellations once files have been sent or downloaded.
If there’s an issue with your download or the file is corrupted, please email contact@thexoxopop.com, and I’ll gladly help you resolve it.
Physical Products
For non-personalized physical items, returns and exchanges are accepted within 7 days of delivery.
To qualify:
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The item must be unused and in its original condition.
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The buyer is responsible for return shipping costs.
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Refunds will be processed once the item is received and inspected.
Custom or personalized orders (such as name ornaments or made-to-order gifts) are non-refundable unless the item arrives damaged or defective.
Damaged or Incorrect Items
If your order arrives damaged or there’s a personalization error, please email contact@thexoxopop.com, within 3 days of delivery and include photos of the issue.
I’ll send a replacement or issue a refund depending on the situation.
Cancellations
Orders may be canceled within 2 hours of purchase. After that, production may already be in progress.
Contact
If you have any questions about your order or this policy, please email
contact@thexoxopop.com — I respond to most messages within 24 hours.